1. Agreement and operator
These Terms of Use are a legally binding agreement between you and Hanna Kapova-Savanova, an individual entrepreneur (sole proprietor) registered and established in Poland and operating the Simpace application under the Simpace brand.
NIP: 1122334455
Address for legal notices: Poland, Warsaw, Divizjonu AK Bayt 5, 32
Legal contact: legal@simpace.app
Support contact: support@simpace.app
In these Terms, “Simpace”, “we”, “us”, and “our” refer to the operator identified above. “You” means the person or organization accessing or using the Services.
By creating an account, selecting the acceptance control presented during registration, or otherwise expressly accepting these Terms, you confirm that you have read and agree to these Terms and the Privacy Policy. If you do not agree, do not create an account or use the Services.
2. Eligibility and use
The Services are intended for users aged 18 or older. You must have the legal capacity to enter into these Terms and comply with the laws and professional rules applicable to you.
Simpace is designed primarily for practitioners and other professionals managing private-practice administration, but it may also be used by individuals for lawful personal purposes. We grant you a limited right to use the Services for your own professional, internal business, or personal purposes. If you use the Services on behalf of an organization, you confirm that you have authority to bind that organization.
3. The Services
Simpace provides tools that may include client and contact management, calendars and sessions, notes and structured documents, supervision materials, financial records and analytics, app locking, and optional real-time voice transcription.
The Services are administrative software. Simpace is not a healthcare provider, therapist, psychologist, legal adviser, accountant, emergency service, or substitute for professional judgment. Simpace does not analyze client records, create clinical recommendations, diagnose conditions, or make clinical, financial, or legal decisions.
Transcripts, calculations, reminders, analytics, and other outputs may contain errors. You are responsible for reviewing them before relying on them or sharing them.
4. Accounts and authentication
Some features require an account. You agree to provide accurate and current information, keep authentication details secure, and notify us promptly if you suspect unauthorized access.
You may sign in using email-based authentication or supported providers such as Google or Apple. Your use of those providers is also subject to their terms and privacy policies.
You are responsible for activity carried out through your account unless it resulted from our failure to apply reasonable security measures.
5. User content and professional records
You retain ownership of information, records, notes, documents, templates, feedback, and other content that you submit to the Services (“User Content”).
You grant Simpace a limited, non-exclusive, worldwide licence to host, store, reproduce, transmit, format, back up, and otherwise process User Content only as reasonably necessary to provide, secure, maintain, and troubleshoot the Services, comply with law, and respond to your requests. This licence ends when the relevant User Content is deleted from active systems, subject to backups and legal-retention requirements.
Simpace does not claim ownership of client records, use private client records for advertising, analyze them to produce recommendations, or use User Content to train general-purpose or other AI models.
You are responsible for ensuring that:
- you have the right and a valid legal basis to enter, store, and process User Content;
- you provide any privacy notice required to clients or other individuals whose data you enter;
- you use voice transcription only to dictate your own notes and do not use it to record another person;
- User Content is accurate enough for your intended use and is not used as the sole basis for an unlawful decision affecting another person; and
- you do not upload content that is unlawful, malicious, infringing, discriminatory, threatening, or unrelated to the Services.
6. Data Processing Addendum
To the extent Simpace processes personal data on your behalf and you act as its controller, the Data Processing Addendum (“DPA”) forms part of these Terms automatically. The DPA governs that processing and prevails over these Terms regarding its subject matter.
If you process data on behalf of another controller, you must have authority to appoint Simpace as a processor and remain responsible for the instructions you provide.
7. Acceptable use
You must not:
- use the Services unlawfully or in breach of confidentiality or professional obligations;
- access another person’s account or bypass authentication or security controls;
- interfere with the Services, infrastructure, or another user’s access;
- introduce malware or use automated means to scrape, overload, or probe the Services;
- reverse engineer, decompile, or create a derivative product from the Services except where applicable law expressly permits it;
- copy, resell, sublicense, rent, or commercially distribute the Services themselves; or
- use the Services to build or operate a competing service using our protected software, interfaces, or confidential information.
8. Intellectual property
The Services, software, design, text, trademarks, logos, and materials supplied by Simpace are owned by or licensed to the operator and protected by applicable intellectual-property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for permitted professional, internal business, or personal purposes. No rights are granted except those expressly stated.
If you send suggestions or feedback, you allow us to use that feedback without restriction or compensation to improve the Services. This does not transfer ownership of User Content or client records.
9. Subscriptions and purchases
Some features require a paid subscription or in-app purchase. Prices, billing periods, automatic-renewal terms, and available features are shown before purchase. Simpace does not currently offer a free trial.
Purchases are available only through the App Store or Google Play and are billed and managed by the relevant store. Subscriptions renew automatically unless cancelled through that store before the next renewal date. Cancellation normally takes effect at the end of the current paid period. Refunds are handled under the relevant store’s rules and applicable consumer law.
RevenueCat processes purchase and entitlement information to help manage subscriptions. App-store terms and payment-provider policies also apply.
Deleting a Simpace account does not cancel an App Store or Google Play subscription. You must cancel it separately through the relevant store. Links or instructions for managing subscriptions are provided in the application where required.
We may change subscription prices or features with the notice and consent required by the relevant store and applicable law. Changes do not limit mandatory consumer rights.
10. Privacy
Our Privacy Policy explains how we process personal data as controller. Practitioners remain responsible for their own client-data obligations. Processing performed by Simpace on their behalf is governed by the DPA.
11. Availability, changes, and support
We aim to keep the Services available and reliable but do not guarantee uninterrupted or error-free operation. We may perform maintenance, change features, limit access, or discontinue part of the Services where reasonably necessary.
Where a change materially and negatively affects a consumer’s access to or use of a paid digital service beyond what is necessary to maintain conformity, security, or legal compliance, we will provide the notice and remedies required by applicable consumer law.
We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay an amount due, or use the Services abusively. Where reasonably possible, we will provide notice and an opportunity to remedy the breach.
If you terminate your account, you may lose access to the Services and User Content. Simpace does not currently provide a self-service export feature. You should preserve information you need before requesting deletion. Statutory access or data-portability requests remain available as described in the Privacy Policy.
Account and data deletion follow the Privacy Policy. Account data is removed from active systems after a seven-day deletion period, and final removal from backups may take up to 37 days from the request, subject to lawful retention exceptions.
12. Disclaimers
To the fullest extent permitted by law, the Services are provided on an “as available” basis. We do not warrant that the Services will meet every requirement, remain available in every location, or be free from all errors.
Nothing in these Terms excludes or limits rights or liability that cannot lawfully be excluded, including mandatory consumer rights, liability for intentional misconduct or gross negligence where applicable, death or personal injury caused by negligence, fraud, or data-protection obligations.
13. Limitation of liability
To the fullest extent permitted by applicable law, Simpace will not be liable for indirect, incidental, special, consequential, or punitive losses, or for lost profits, revenue, goodwill, or business opportunities arising from use of the Services.
To the fullest extent permitted by law, Simpace’s total liability for a claim relating to the Services will not exceed the fees paid to Simpace for the Services during the 12 months before the event giving rise to the claim.
These limitations do not apply where prohibited by law, including to intentional misconduct, gross negligence where applicable, death or personal injury caused by negligence, fraud, or mandatory consumer and data-protection obligations.
14. Complaints and applicable law
Please contact legal@simpace.app so we can try to resolve a complaint. Include the account email, a description of the issue, and the remedy requested. We will acknowledge and handle complaints within a reasonable time and any period required by law.
These Terms are governed by Polish law, subject to mandatory consumer-protection rules. Consumers may bring claims in courts available under the mandatory law applicable to them. For non-consumer disputes, the courts of Warsaw, Poland have non-exclusive jurisdiction unless mandatory law provides otherwise.
15. Changes to these Terms
We may update these Terms when the Services, payment arrangements, security needs, or legal requirements change. We will publish the revised Terms with a new effective date.
For changes affecting existing users, we will provide reasonable advance notice by email or through the Services, explain when the changes take effect, and identify any action required. If you do not agree, you may stop using the Services and request account deletion before the effective date. We will request express acceptance where required by applicable law. Material changes will not retroactively reduce rights already earned or remove mandatory consumer protections.
We may make changes without advance notice where immediately necessary to address an urgent security issue or comply with law, but will notify users as soon as reasonably possible.
16. Electronic communications
We may provide account, security, legal, subscription, and other service communications electronically through the Services or by email. Electronic records satisfy writing requirements to the extent permitted by law.
Marketing communications are governed by the Privacy Policy and applicable consent and opt-out requirements.
17. App-store terms
If you obtain Simpace through Apple’s App Store, the Apple App Store EULA forms part of these Terms and applies in addition to them. If there is a conflict concerning use of the iOS application, the Apple App Store EULA prevails to the extent required by Apple’s terms.
Google Play terms and policies also apply to purchases and use obtained through Google Play. Google is not responsible for Simpace’s support, content, or obligations except as stated in Google’s own terms.
18. Severability and assignment
If a court finds any provision unenforceable, the remaining provisions remain effective to the extent permitted by law. We may assign these Terms as part of a transfer of the Services, provided this does not reduce mandatory rights.
19. Contact us
For legal notices, complaints, subscriptions, or support, contact:
Hanna Kapova-Savanova
Operating under the Simpace brand
NIP: 1122334455
Poland, Warsaw, Divizjonu AK Bayt 5, 32
legal@simpace.app
support@simpace.app