This page explains how to delete your account in Simpace, how to submit a web-based data deletion request, and what happens after your request is confirmed.
How to delete your account in the app
- Open the app and go to Profile via the bottom navigation bar.
- Tap the gear icon in the top-right corner to open Preferences.
- Scroll down to the Account Settings section.
- Tap Delete Account.
- Confirm the action in the dialog that appears.
You will be logged out immediately. During the 7-day deletion period, logging in or registering a new account with the same credentials will not be possible.
Request deletion through the web
Use the form below if you need to request data deletion outside the app. After you complete Cloudflare Turnstile verification and submit the form, Simpace will send a confirmation link to the email address you provide.
Web Request
Request data deletion
Enter your Simpace account email. We will send you a confirmation link to verify your request.
This form submits the email address and the security verification token.
The request is accepted only after you open the confirmation link from that email. After the result is recorded, you will be returned to this page.
If the email does not arrive right away, wait a few minutes and check your spam folder.
How to cancel deletion
If you change your mind after confirming the request, contact our support team within 7 days:
Please send your request from the email address associated with your account.
What happens to your data
| Topic | Details |
|---|---|
| Deletion period | 7 days from the moment the deletion request is confirmed |
| Data deleted | Account profile, personal information, activity history, and all associated user data in Simpace |
| Data retained | No active account data remains after deletion completes. Limited request-handling records may be retained only as needed to process or document the deletion request. |
| Recovery | Possible only by contacting support within 7 days after confirmation |
After the 7-day period, data scheduled for deletion is permanently removed and cannot be recovered.
Simpace | support@simpace.app